Home Healthcare FAQs in Lakewood, Ohio
What geographic area does Al Amal service?
Al Amal currently services all of Cuyahoga County and contiguous counties.
How long has Al Amal been in business?
Al Amal is a division of the A-1 group of companies that were established in 1987. A-1 became Medicare/Medicaid certified in 1993. In 2014 A-1 started servicing Arabic speaking patients and soon after established Al Amal Health Care as a division of A-1.
Is Al Amal certified and regulated by governmental entities?
Yes. As a division of the A-1 group companies it is subject to periodic reviews by compliance officers representing Medicare, Medicaid, PASSPORT and OPTIONS.
What services does Al Amal provide?
Al Amal provides a full menu of services, including:
Nursing, Therapy, Personal Care, Homemaking and Respite.
Does Al Amal have experience caring for citizens and clients experiencing Alzheimer’s and dementia symptoms?
Al Amal has serviced the elderly for 29 years. Al Amal specializes in geriatric home health care and services many clients who are struggling with Alzheimer’s and dementia.
Can Al Amal service non-English speaking clients?
Al Amal has Service Coordinators who speak Arabic, Gujarati, Hindi, Nepali, Russian, and Spanish.
Is Al Amal care available 24 hours a day, 7 days a week?
Yes. At one end of the service spectrum, Al Amal will provide you with around-the-clock or overnight coverage if you require it. At the other end of the spectrum, Al Amal will provide home health care, homemaker service, in increments as small as 2 hours.
During what hours can you contact Al Amal?
You can reach the full staff at Al Amal during normal business hours (8:30 to 5:00, Monday through Friday). After normal business hours, you will talk with a Service Coordinator who is authorized to service most of your requests for home health care or homemaker services.
Are the RNs, LPNs, and Home Health Aides Al Amal employees, or is Al Amal a registry?
All caregivers supplied by Al Amal are employees of the company. Al Amal is not a registry. The typical registry disappears entirely after finding a home care provider for you. The caregivers they place are independent contractors. Most registries have no on-going involvement with their clients. Al Amal provides you with a better level of health care and far more legal protection.
Does Al Amal have its own training and testing program for Aides?
Yes. The nursing staff teaches a course that prepares new Home Health Aides to address the basic medical and non-medical needs of clients. This is a 60-75 hour course delivered over 2 weeks. Testing consists of both written and hands-on testing. In addition, Aides must take a minimum of 12 in-service credits each year to maintain their employment.
Does Al Amal perform a criminal background check on each of its employees?
Yes. Al Amal obtains an Ohio Bureau of Criminal Identification and Investigation (BCII) clearance on every applicant.
Are Al Amal staff insured and covered by Worker’s Compensation?
All Al Amal employees (RNs, LPNs, Home Health Aides and Homemakers) are bonded, insured, and covered by Worker’s Compensation. This protects you against damage to your property caused by our caregivers and against claims for injuries suffered by our employees while working at your residence.
Who pays withholding taxes?
Al Amal pays all withholding taxes, including federal, state, and local income taxes as well as the required social security and Medicare taxes, freeing you of this burden and potential legal problems.
Does Al Amal send the same aide each time?
Al Amal feels that it is important for you to develop a confidence and rapport with your Nurse and/or Aide. To this end, every effort is made to send the same Nurse and/or Aide each time, but this is not always possible. Al Amal will inform you in advance if there is a change. The substitute will check your care plan and will access the care records of your regular Nurse and/or Aide before beginning with your treatment.
Will Al Amal staff work with you, your family, and your doctor to set up a program of care?
Absolutely. Al Amal works continuously with you, your family, and your doctor to monitor the success of the treatment. Al Amal wants you and your family to be well satisfied with the level and quality of services provided and will adapt the care program as necessary.
Is there a daily written assignment sheet for the Al Amal employee performing the services to follow?
Yes. This sheet reflects input from you, your family, your physician, the case manager (when applicable), and the assigned RN.
What do you need to do if the Nurse or Aide does not show up?
You will call the Al Amal office, where a Service Coordinator will promptly work to resolve your problem.
How does Al Amal handle your complaints?
You can call our offices at any time to voice a complaint. While our Service Coordinators can handle most complaints efficiently, you can talk directly to the Office Manager, Director of Professional Services or the owner if you are not satisfied with the efforts of the Service Coordinators.
Who supervises/disciplines the field staff and the Service Coordinators?
Our nursing and administrative staff supervises/disciplines the field staff and Service Coordinators.
What steps are necessary before Al Amal will agree to provide services to you?
Al Amal offers a free in-home comprehensive consultation with one of our experienced nurses to develop a care program suited to your specific needs.
Will the Al Amal staff help you to determine possible payer sources and/or services?
Yes. Our staff will inform you of each of the possible payers. For example, a service may not be covered by Medicare but may be covered by one or more of the other programs.
Whom do you pay?
If you are eligible for any of the government programs, in most cases you will pay nothing. Al Amal bills the various governmental agencies directly, documented by a treatment program and the record of hours worked, which you will review and approve. Most of the governmental programs pay the full cost of services, with no balance due by you. Al Amal will bill you directly if you are not covered for the services provided by any of the governmental programs. Under no circumstances will you pay the Al Amal employee providing the services.
How much will Al Amal’s services cost you if you are paying part/all of the costs out of pocket?
Hourly rate (minimum 2 hours): The rate may vary with the level of service required and the number of hours per visit.
Sign on fees: Al Amal has no sign on or enrollment fees.
Deposit: If you are paying for the services Al Amal requires a 2 week deposit before beginning to deliver services.
How do you pay?
Al Amal generates A bill every week to private pay clients (those clients who are not covered by any of the government programs for some or all of the services performed). You can pay Al Amal by check, through PayPal or with cash.